ARRIVING AT THE CLINIC
New patients should arrive 30 minutes prior to their scheduled appointment. For your convenience, all new patient forms can be downloaded, printed and completed prior to the day of your appointment. Or you may complete the forms once you arrive at the clinic. In either case, please make sure to bring your insurance card with you to the clinic.
Existing patients should arrive at the clinic 15 minutes prior to their scheduled appointment. If any of your patient information has changed since your last visit, including your insurance, make sure to note that information on our Information Change Form. If your insurance has changed, please bring your new insurance card with you to the clinic.
You can now request refills securely online at Follow My Health, our new computerized communications system. Or you can call 501.664.4810 for the Central clinic, or 501.228.7200 for the West clinic.
INJECTION ONLY VISITS
Injections are given from 8 a.m. to 11:30 a.m. and 1 p.m. to 4:30 p.m. Monday through Friday, and do not require an appointment.
PAYMENTS AND BILLING
PAYMENTS FOR SERVICES
Payment is requested at the time service is rendered unless other arrangements have been made. We accept cash, check and all major credit cards. We will be happy to file insurance claims, but co-pays and deductibles that have not been met are due at time of service. Please be prepared to show your insurance card EACH visit.
A separate company, Arkansas Physician Management Inc. (APMI) handles billing, insurance and collections for the Little Rock Family Practice Clinic. This company allows you to pay on-line or by other means. If you have any questions about billing and insurance, please call APMI at 501-224-1690 during normal business hours Monday through Friday.
Our physicians do not make hospital visits, but work with local, highly qualified hospitalists. A hospitalist is a physician who sees patients in the hospital on behalf of family practice physicians.
If you require hospitalization, your regular physician will contact the hospitalist on call to explain your condition and gain admission. The hospitalist will closely monitor you in the hospital – order tests, medications and necessary treatment – while keeping your physician informed. Once discharged from the hospital, care will be provided by your regular physician.